What channels does the AI support?

AELESTRA Conversation AI unifies Web Chat, SMS, WhatsApp, Instagram, and Facebook Messenger into a single intelligent inbox.

How does it handle multiple languages?

The agent automatically detects the user's language and responds natively in 25+ languages, including English, Arabic, French, and Spanish.

Can the AI book appointments?

Yes. It integrates with your calendar to check availability and book meetings directly within the chat window, sending instant confirmations.

Yes. We use RAG (Retrieval-Augmented Generation) to ground answers in your specific Knowledge Base and FAQs, preventing hallucinations.

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See how your business can run through one connected platform.

Explore the tools, workflows and automation most relevant to your business in a focused platform demonstration.

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Conversational AI & Omnichannel Messaging

Automate customer conversations, across every channel.

AELESTRA brings conversational AI, AI chatbots and omnichannel customer messaging into one connected workspace. Answer questions, qualify leads, automate follow-ups, book appointments, update CRM data, trigger workflow automation, send SMS or WhatsApp actions and route customers to a human when needed.

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AELESTRA conversational AI dashboard for AI chatbots, omnichannel customer messaging, CRM automation, appointment booking, automated follow-up and human handoff

Connected Conversational AI

Turn every message into action.

Build and manage conversational AI with AELESTRA. Connect omnichannel customer messaging, business knowledge, CRM data, appointment booking and workflow automation so conversations can move naturally from a customer question to qualification, follow-up, booking, human support or the next business action.

Omnichannel Conversations

Speak every customer’s language.

Deploy conversational AI across your customer messaging channels with prompts, business context and configurable AI models. The AI can respond in more than 120 languages, adapting to the customer’s language for more natural and accessible conversations.

AI-powered customer conversations across connected messaging channels

Automatic responses in 120+ languages based on the customer’s language

Configurable AI models, prompts, business context and conversation behavior

Actions & Handoff

Move conversations forward.

Turn customer messages into connected business actions. Qualify leads, update contact information, book appointments, trigger workflows, call APIs, automate follow-up or transfer the conversation to a human when personal support is needed.

Lead qualification, CRM updates and appointment booking

Workflow triggers, API actions and automated follow-up

Human handoff, agent transfer and conversation routing

Knowledge & Control

Keep every reply on context.

Ground your AI in business knowledge from websites, FAQs, files, tables and structured information. Test conversations, control automated behavior, generate summaries and review conversation activity to continuously improve customer interactions.

Knowledge bases from websites, FAQs, files, tables and rich content

Agent testing, Auto-Pilot controls and conversation settings

Conversation summaries, activity visibility and performance insights

Conversation AI Journey

From hello to booked and resolved in one place

Deploy a Conversation Agent in minutes. Train it with your knowledge, connect channels (Web, SMS, WhatsApp), enable booking, and measure performance. Supports 25+ Languages.

What your team sees

Conversations
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Leads captured
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Bookings
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CSAT
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Overview. Conversations, leads, bookings, and CSAT with a live trend chart.

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Benefits

Why businesses choose our Conversation AI

Chat that sells and supports itself. Answer in any language, handle FAQs, book appointments, and capture leads across Web, SMS, WhatsApp, and Social.

💬

Unified Omnichannel Inbox

One AI across Web Chat, SMS, WhatsApp, Instagram, and Facebook. Context follows the user everywhere.

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120+ Languages & Translation

Auto-detects language and responds natively. Speak to global customers without hiring translators.

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RAG-Powered Accuracy

Answers are grounded in your Knowledge Base. Guardrails prevent hallucinations and ensure safety.

🎯

Automated Lead Qualification

Collects name, email, phone, and intent. Pushes qualified deals directly into your CRM Pipelines.

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Instant Booking & Actions

Checks calendar availability and books meetings instantly. Sends automated reminders to reduce no-shows.

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Smart Handoff & CRM Sync

Seamlessly transfer to humans with full context. All chats, tags, and outcomes sync to AELESTRA CRM.

Convert more chats with Conversation AI

AELESTRA handles Web Chat, SMS, WhatsApp, and Social. It pulls answers from your Knowledge Base, captures leads, and books appointments—all synced to your CRM. 120+ Languages Supported.

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Omnichannel Chat 120+ Languages Bookings & Leads

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