Unified Omnichannel Inbox
One brain for Web Chat, SMS, WhatsApp, Instagram, and Facebook. Context follows the user across channels.
Omnichannel AI
Convert every chat. On any channel
AELESTRA Conversation Agent engages customers on web chat, SMS, WhatsApp, Instagram, and Facebook. It greets visitors, qualifies leads, books appointments, and hands off to your team. Supports 120+ languages. Includes CRM sync, transcripts, and analytics.
Core Features
AI Conversations that engage, qualify and convert on every channel
Engage customers on Web, SMS, WhatsApp, Instagram, and Facebook. The Conversation Agent uses RAG-powered knowledge to book meetings, capture leads, and hand off to humans—all synced to your CRM.
RAG-Powered Accuracy
Connects to your site, docs, and FAQs. Guardrails prevent hallucinations and ensure on-brand replies.
Automated Qualification
Captures name, email, phone, and intent automatically. Pushes qualified leads straight to CRM Pipelines.
Instant Booking & Actions
Schedule meetings, create support tickets, or trigger workflows without the customer ever leaving the chat.
120+ Languages & Translation
Auto-detects language and responds natively. Maintains consistent brand tone across all regions.
Smart Handoff & Analytics
Seamless transfer to humans with full context. Track CSAT, resolution rates, and conversions in real-time.
Conversation AI Journey
From hello to booked and resolved in one place
Deploy a Conversation Agent in minutes. Train it with your knowledge, connect channels (Web, SMS, WhatsApp), enable booking, and measure performance. Supports 25+ Languages.
What your team sees
Languages (120+)
EN
AR
FR
DE
ES
PT
+20 More
Turn on auto detect or let visitors pick.
Pick a template
Quick preview
Intent setup • Example prompts • Default actions
Start fast and customize anything later.
Knowledge base
Existing knowledge base
Created Aug 6
Search • Create new
Keep separate bases by product or region.
Add sources
Ground answers on your content with safe fallbacks
Connect channels
One brain across every channel with unified context and history.
Appointment booking
Calendar
Availability
Confirm slot • Collect details • Send reminders
Lead capture
Name • Email • Phone • Intent • Tags
Push qualified leads to deals and pipelines.
Enable autopilot
Answer 24/7 • Escalate by intent • Handoff to human with context
Brand controls
Tone • Allowed topics • Action limits • Rate limits
Performance
Track intents, outcomes, CSAT, and channel performance.
Privacy & controls
PII masking • Safe responses • Region rules
Transcripts & storage
Conversation logs • Tags • Attachments • Audit history
Access controls and retention settings inside AELESTRA.
Overview. Conversations, leads, bookings, and CSAT with a live trend chart.
Benefits
Why businesses choose our Conversation AI
Chat that sells and supports itself. Answer in any language, handle FAQs, book appointments, and capture leads across Web, SMS, WhatsApp, and Social.
💬
Unified Omnichannel Inbox
One AI across Web Chat, SMS, WhatsApp, Instagram, and Facebook. Context follows the user everywhere.
🌐
120+ Languages & Translation
Auto-detects language and responds natively. Speak to global customers without hiring translators.
📚
RAG-Powered Accuracy
Answers are grounded in your Knowledge Base. Guardrails prevent hallucinations and ensure safety.
🎯
Automated Lead Qualification
Collects name, email, phone, and intent. Pushes qualified deals directly into your CRM Pipelines.
📅
Instant Booking & Actions
Checks calendar availability and books meetings instantly. Sends automated reminders to reduce no-shows.
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Smart Handoff & CRM Sync
Seamlessly transfer to humans with full context. All chats, tags, and outcomes sync to AELESTRA CRM.
Convert more chats with Conversation AI
AELESTRA handles Web Chat, SMS, WhatsApp, and Social. It pulls answers from your Knowledge Base, captures leads, and books appointments—all synced to your CRM. 120+ Languages Supported.
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