Omnichannel messaging
One brain across web chat, SMS, WhatsApp, Instagram, and Facebook, with unified context.
AI Conversation
Convert every chat. On any channel
AELESTRA Conversation Agent engages customers on web chat, SMS, WhatsApp, Instagram, and Facebook. It greets visitors, answers from your knowledge, qualifies leads, books appointments, captures details, and hands off to your team when needed. Speaks any language. CRM sync, transcripts, and analytics included.
Core features
AI Conversations that engage, qualify and convert on every channel
Chat with customers on web, SMS, WhatsApp, Instagram, and Facebook. The Conversation Agent answers from your knowledge, asks the right questions, books meetings, and captures leads, then hands off to your team when needed. Speaks any language, follows brand tone, and logs transcripts, tags, and outcomes to your CRM.
Knowledge-grounded answers
Connect your site, docs, and FAQs. Guardrails ensure accurate replies with safe fallbacks and escalation.
Lead capture & qualification
Collect names, email, phone, and intent. Tag, score, and push qualified leads directly to your pipelines.
Booking & actions
Schedule meetings, create tickets, trigger workflows, and send reminders, without leaving the chat.
Any language
Auto-detects language and responds natively. Keep tone consistent with your brand across regions.
Handoff & analytics
Live transfer to a human with full context. Transcripts, CSAT, resolution rate, and conversions tracked in AELESTRA.
Conversation AI Journey
From hello to booked and resolved in one place
Set up a Conversation Agent in minutes. Choose a use case, talk to it, train with your knowledge, connect channels, enable booking and autopilot, then measure performance. Speaks any language and logs every interaction to your CRM.
What your team sees
Conversations handled
0
0
Leads captured
0
0
Bookings
0
0
CSAT
0%
0%
Create your first Conversation Agent
Bot name
Brand voice
Greeting • Personality • Fallback reply
Languages
ENFRDESPPTINNL
Turn on auto detect or let visitors pick.
Pick a template
General Q&A
Appointment booking
Marketplace
Start from scratch
Quick preview
Intent setup • Example prompts • Default actions
Start fast and customize anything later.
Knowledge base
Existing knowledge base
Created Aug 6
Search • Create new
Keep separate bases by product or region.
Add sources
Web Crawler
FAQs
Tables
Ground answers on your content with safe fallbacks
Connect channels
Web chat
SMS
WhatsApp
Instagram
Facebook
Email
One brain across every channel with unified context and history.
Appointment booking
Calendar
Availability
Confirm slot • Collect details • Send reminders
Lead capture
Name • Email • Phone • Intent • Tags
Push qualified leads to deals and pipelines.
Enable autopilot
Answer 24/7 • Escalate by intent • Handoff to human with context
Brand controls
Tone • Allowed topics • Action limits • Rate limits
Performance
Resolution rate
0%
0%
Booking rate
0%
0%
Avg handle (m)
0
0
Escalations to human
0
0
Track intents, outcomes, CSAT, and channel performance.
Privacy & controls
PII masking • Safe responses • Region rules
Transcripts & storage
Conversation logs • Tags • Attachments • Audit history
Access controls and retention settings inside AELESTRA.
Overview. Conversations, leads, bookings, and CSAT with a live trend chart.
Benefits
Why businesses choose AELESTRA Conversation AI
Chat that sells and supports itself. AELESTRA answers in any language, handles FAQs with knowledge-grounded responses, books appointments, captures leads, and hands off to your team with full context—across web, SMS, WhatsApp, Instagram, Facebook, and email.
Omnichannel chat
One AI across Web Chat, SMS, WhatsApp, Instagram, Facebook, and email with shared memory and history.
Any language
Speaks the visitor’s language automatically for global reach and higher satisfaction.
Knowledge-grounded
Accurate answers powered by your Knowledge Base, FAQs, and tables—with guardrails and escalation.
Lead capture & qualify
Collect name, email, phone, and intent; score and tag leads; push deals directly into pipelines.
Booking & reminders
Checks availability, books instantly, and sends confirmations and follow-up reminders to reduce no-shows.
Seamless handoff
Escalate to a human with full transcript and context, no repeated questions.
CRM & automation
Sync contacts, notes, and tags; trigger workflows, campaigns, and follow-ups automatically.
Analytics that matter
Track resolution rate, bookings, CSAT, handle time, top intents, and conversion by channel.
Convert more chats with Conversation AI
AELESTRA handles web chat, SMS, WhatsApp, Instagram, and Facebook, answering in any language. It pulls accurate answers from your knowledge base, captures and qualifies leads, books appointments, escalates to your team with full context, and logs everything to your CRM.
Omnichannel chat
Any language
Bookings & leads
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