AELESTRA is designed for businesses that want to manage more of the customer journey from one connected system instead of relying on multiple disconnected tools.

Yes. You can schedule a demo to explore the platform and discuss which AELESTRA tools are most relevant to your business.

Yes. AELESTRA includes AI-powered capabilities for customer conversations, review responses and connected business workflows.

Several AELESTRA tools can support multilingual experiences, including multilingual websites, conversational AI and AI review responses that follow the language used by the customer.

Start by identifying the products and workflows your business needs, then configure the workspace, users, domains, communication channels and customer data required for your setup.

Yes. Existing customer information can be imported into the AELESTRA CRM and mapped to the appropriate customer fields and records.

Domain connections may require DNS configuration depending on the website, email or service being connected. AELESTRA can guide the setup required for the applicable product.

Onboarding can be structured around the products and workflows included in your AELESTRA implementation. Contact the team to discuss the setup and training requirements for your account.

Product access can vary according to the selected solution and business requirements. Your proposal or account details should be used to confirm exact inclusions.

Business requirements can evolve over time. Contact AELESTRA to review additional products, modules or changes that may be available for your current account.

Trial availability may depend on the product and onboarding path. The AELESTRA team can confirm available evaluation options during your consultation.

Billing cycles, account-specific charges and cancellation terms should be confirmed using your current agreement, proposal or account documentation.

Security requirements can vary by product and connected service. For current information about data handling, account access or enterprise requirements, request the applicable documentation from the AELESTRA team.

User access can be configured so team members work with the appropriate areas and information for their responsibilities and account setup.

Customer communication workflows can include contact-level consent and opt-out handling. Businesses remain responsible for configuring communications appropriately for their use case and applicable requirements.

Export options depend on the relevant product and data type. Contact AELESTRA if you need information about a specific export or migration requirement.

AELESTRA supports integrations across several business workflows. Availability depends on the product, provider and account configuration.

Supported calendar connections can be used with booking and scheduling workflows to help manage appointments and availability.

AELESTRA automation can connect business events and supported external actions where the required integration method is available.

Existing processes can be reviewed and rebuilt using AELESTRA triggers, conditions and actions where the necessary functionality is supported.

Yes. The AELESTRA CRM centralizes contacts, opportunities, conversations, tasks and customer information.

Yes. Opportunities can be organized by pipeline and stage so teams can manage leads and sales activity more clearly.

Custom fields can be used to capture information specific to your business and support connected customer workflows.

Customer and pipeline activity can connect with automation workflows so supported actions can happen as customers move through the business journey.

AELESTRA can be used to create and send customer email campaigns, including communications connected to CRM segments and automated workflows.

Email and messaging steps can be incorporated into supported automation workflows for nurture, reminders, follow-up and other customer journeys.

Supported SMS configurations can allow businesses and customers to communicate through connected conversation workflows.

Reporting capabilities can provide visibility into relevant campaign and communication activity depending on the channel and feature being used.

Yes. AELESTRA Website Builder can be used to create business websites and landing experiences connected to the rest of the platform.

Custom domains can be connected to supported AELESTRA website and funnel experiences through the required domain configuration.

Multilingual website structures can be created using localized pages, language-specific navigation and translated content.

Yes. AELESTRA includes blog publishing capabilities for organizing, managing and publishing editorial content.

Website and publishing tools include fields that can be used to manage page titles, descriptions and other relevant SEO information.

Yes. AELESTRA Booking allows businesses to create scheduling experiences based on services, calendars and configured availability.

Supported calendar connections can help keep availability aligned across the systems used for appointment scheduling.

Reminder and follow-up workflows can connect with bookings through supported communication and automation tools.

Booking experiences can include relevant customer fields and information that support appointments and connected CRM workflows.

AI Review Response agents can be configured with business-specific instructions, tone, business identity, response length and other response controls.

Yes. Review agents can be configured for selected ratings, review types and connected review sources so different situations can follow different response strategies.

Yes. Configured reviews can be routed for human review before continuing with the selected response workflow.

AI review agents can be configured to generate responses in the language used in the customer's review while following the same business response rules.

Review insights can help identify recurring themes and customer sentiment across review activity, providing broader context than evaluating reviews individually.

AELESTRA AI Conversation can use connected business knowledge to respond to customer questions and support configured customer-service workflows.

AI Conversation can be configured to gather relevant information, help qualify enquiries and connect the appropriate next actions.

AI conversations can connect with supported booking workflows to help move qualified customer conversations toward scheduling.

Yes. Human handoff can be configured when a conversation needs additional attention or should be routed to a team member.

Yes. AELESTRA Loyalty can be used to configure customer points, earning rules, redemption rules and available rewards.

Businesses can configure rewards and redemption rules that determine how eligible customer points can be used.

Loyalty customer information can include point balances and activity associated with the program.

Loyalty dashboards and customer activity can provide visibility into program participation, earning and redemption behavior.

Yes. AELESTRA Online Stores supports storefront experiences with products and connected commerce operations.

Products can be organized and managed to create structured storefront experiences for different product groups.

Inventory management is available for supported store products and commerce workflows.

Store operations include visibility into sales and orders associated with the online commerce experience.

Yes. AELESTRA Documents & Signatures can be used to prepare documents, assign recipients and collect electronic signatures.

Reusable templates can help standardize frequently used proposals, agreements and other business documents.

Documents can include recipients with roles appropriate to the document workflow, including signing and viewing scenarios.

Document workflows can show relevant status information, helping teams understand where documents are in the completion process.

Yes. Forms can collect customer information and connect submissions with CRM and automation workflows.

Form submissions can connect with customer records so captured information can support the relevant CRM workflow.

Yes. Supported form submissions can initiate follow-up workflows, CRM actions and other configured automation steps.

Forms can be incorporated into supported AELESTRA website and funnel experiences to collect information directly within the customer journey.