Frequently Asked Questions
Everything your business needs to know about AELESTRA
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General Information About AELESTRA
What is AELESTRA and how does it benefit my business?
AELESTRA is an all-in-one business and marketing platform that helps you manage clients, launch marketing campaigns, build websites, and enhance customer engagement, all from a single dashboard.
Who is AELESTRA designed for?
AELESTRA is built for small businesses, agencies, freelancers, and service providers looking to streamline their daily operations and boost their online presence without needing multiple tools.
What makes AELESTRA different from other platforms?
AELESTRA includes a website builder, CRM, reward system, email marketing, social media tools, and automation, all in one package. Plus, it supports unlimited users at no extra cost.
Is AELESTRA suitable for small businesses or startups?
Yes. AELESTRA is affordable, easy to use, and specifically designed to support business growth from day one.
Can I try AELESTRA before subscribing?
Absolutely. You can sign up for a 15-day free trial with full access to all features — no credit card required.
What happens if I sign up for the 14-day free trial but decide not to continue?
You won’t be charged. When you sign up for AELESTRA’s 14-day free trial, you’ll enjoy full access to our complete suite of features, with no commitment. You can explore all the tools and capabilities at your own pace, just like a paid user. If you choose not to continue after the trial, you won’t pay a thing. No pressure, no obligations—just a seamless experience to see how AELESTRA can transform your business.
What is the commitment or contract term?
With AELESTRA, flexibility is key. We offer all of our plans with no long-term contracts or commitments. Plus, you can unlock significant savings by choosing to pay annually upfront, ensuring you get the best value while maintaining full control over your business needs.
What industries commonly use AELESTRA?
AELESTRA is used by businesses in hospitality, health & beauty, coaching, marketing, accounting, retail, education, and more.
How easy is it to set up AELESTRA?
Very easy. No technical experience is needed. You can build a website, send your first email campaign, and set up your CRM in minutes.
Is AELESTRA cloud-based?
Yes, it's fully cloud-based and accessible from any device with an internet connection.
What support options are available?
Live chat, help center articles, email support, and guided onboarding are all included.
Is AELESTRA secure?
Yes. AELESTRA uses advanced encryption and secure cloud servers to protect your business data.
Can I replace my MailChimp and ClickFunnels subscriptions with an AELESTRA account?
Absolutely! AELESTRA's powerful automation tools can fully replace not only MailChimp, but also platforms like ActiveCampaign, Constant Contact, ManyChat, ChatFuel, and WorkFlow. Plus, AELESTRA offers exclusive features that set us apart, streamlining your marketing efforts and providing unmatched efficiency, all within one comprehensive platform.
Website Builder
What are the benefits of using Funnels & Websites for my business?
Funnels & Websites help you create and optimize sales funnels and websites to convert visitors into customers effectively.
Can I create a website without coding?
Yes, AELESTRA's drag-and-drop builder lets you create a modern, mobile-friendly website without technical skills.
Are templates included?
Yes. AELESTRA provides professionally designed templates for various industries that are fully customizable.
Can I use my own domain name?
Definitely. You can connect your existing domain or buy a new one directly through the platform.
Are AELESTRA websites mobile-optimized?
Yes, every website is fully responsive and looks great on phones, tablets, and desktops.
Can I add custom forms, menus, and galleries?
Yes, you can add forms for lead capture, image galleries, restaurant menus, service listings, and more.
Is blogging supported?
Yes. You can create and manage a blog to improve SEO and connect with your audience.
Does it support eCommerce?
Yes, you can build a complete online store and sell products or services directly from your website.
Will my website be SEO-friendly?
Yes. AELESTRA includes SEO tools like meta tags, alt text, sitemaps, and Google indexing.
Can I integrate social media?
Yes, you can add social media buttons, feeds, and sharing tools to your site.
Can I track visitor analytics?
Yes, AELESTRA includes basic analytics and can be integrated with Google Analytics.
CRM & Client Management
What is an All-In-One CRM, and how can it benefit my business?
An All-In-One CRM combines customer relationship management tools into a single platform, streamlining your sales, marketing, and support processes.
What CRM features are included?
Manage contacts, track leads, create custom pipelines, assign tasks, write communication notes, and more.
Can I manage unlimited clients and users?
Yes, AELESTRA supports unlimited clients and team members at no extra charge.
Can I assign tasks to clients or staff?
Yes, you can assign tasks and set deadlines, either internally or for client-facing onboarding workflows.
Can I store communication notes for each client?
Absolutely. You can record and track all interactions with clients directly in their profile.
Is there a client portal?
Yes. Clients can log in to access shared files, forms, invoices, or task progress.
Can I segment clients with tags or labels?
Yes. You can organize your clients by tags, industries, status, or any custom fields.
Can I track leads and sales pipelines?
Yes. Visual pipelines make it easy to see where leads are in your sales funnel.
Can I automate follow-ups?
Yes, you can create automation rules to trigger emails, tasks, or messages.
Does it sync with calendars or emails?
Yes, AELESTRA can sync with Google Calendar and integrates with email tools.
Is there reporting for client engagement?
Yes, AELESTRA offers insights on interactions, appointments, emails, and task completion.
Email Marketing & Automation
Can I send email campaigns through AELESTRA?
Yes. You can build and send newsletters, promotions, updates, and automated sequences.
Are there built-in templates?
Yes. AELESTRA includes modern email templates you can customize for your brand.
Can I automate follow-ups and onboarding emails?
Yes. Use automation to send timed sequences, reminders, and welcome messages.
Can I personalize emails with client data?
Yes. Use variables like name, service, or last visit date to personalize each email.
Can I schedule emails in advance?
Yes. Schedule your campaigns by date and time for hands-off delivery.
Are email stats tracked?
Yes. Track open rates, clicks, unsubscribes, and conversion rates.
Can I import my email list?
Yes, you can import contacts from CSV files or sync from forms.
Is SMS or WhatsApp supported?
Yes, AELESTRA supports SMS messaging and WhatsApp automation.
Can I segment my audience?
Yes. Use tags or behavior filters to send targeted emails.
What is the Social Planner, and how does it simplify social media management?
Our Social Planner helps you schedule and manage social media posts across various platforms from a single interface.
Social Media & Reputation Management
What is the Social Planner, and how does it simplify social media management?
Our Social Planner helps you schedule and manage social media posts across various platforms from a single interface.
Can I manage all my social media from AELESTRA?
Yes. Schedule, publish, and monitor content for multiple social channels in one dashboard.
Which platforms are supported?
AELESTRA supports Facebook, Instagram, LinkedIn, and more.
Can I respond to comments and DMs?
Yes. You can manage and reply to incoming messages and comments.
Does it offer a review management tool?
Yes. You can monitor and respond to Google reviews and automate replies.
Can I create and schedule posts?
Yes. Create content in advance and schedule it across platforms.
Are performance metrics included?
Yes. See post engagement, clicks, likes, and reach data.
Can I use content templates?
Yes. AELESTRA offers customizable templates and content suggestions.
Can I track competitor activity?
Yes. You can monitor hashtags and industry trends.
Can I auto-reply to reviews?
Yes. Set custom auto-responses to common feedback or star ratings.
Is there a content calendar?
Yes. Use the built-in calendar to plan your posts in advance.
Reward System & Loyalty Tools
What does the reward system include?
Create loyalty programs, assign points, offer discounts, and reward repeat customers.
Can I customize my reward rules?
Yes. You can define point values, earning conditions, and redemption options.
Can customers track their rewards?
Yes. Customers can log in and see their reward balance and history.
Can I automate birthday or milestone rewards?
Yes. Use automation to trigger rewards on special dates.
Can I combine rewards with email marketing?
Yes. Promote rewards or send reminders via email or SMS.
Can rewards be digital only?
They can be digital or used in-store, depending on your business model.
Can I limit promotions to certain clients?
Yes. Target reward campaigns based on behavior, tags, or engagement.
How does this help retention?
Customers are more likely to return when they’re rewarded for loyalty.
Online Store & E-Commerce
Can I sell products online?
Yes. AELESTRA includes a full e-commerce builder for digital or physical products.
How many products can I sell?
Unlimited. There’s no limit to the number of products you can list.
What payment methods are supported?
AELESTRA supports Stripe, PayPal, and other secure payment gateways.
Can I manage orders and inventory?
Yes. Track stock, order status, and customer history from one dashboard.
Can I offer coupons and discounts?
Yes. Easily create and manage discount codes or sales events.
Does the store work on mobile?
Yes. Your online store is fully responsive for mobile shoppers.
Can I sell services too?
Yes. You can sell appointments, memberships, downloads, and more.
Can customers leave product reviews?
Yes. You can enable reviews for social proof.
Can I send purchase follow-ups?
Yes. Set automatic follow-up emails or review requests after purchase.
Is there abandoned cart recovery?
Yes. You can automate abandoned cart reminders to recover sales.
Pricing, Plans & Trial
What pricing plans are available?
AELESTRA offers flexible monthly and annual plans based on your business size and needs.
Is the free trial fully featured?
Yes. The 15-day trial gives full access to all features.
Can I switch plans later?
Yes. You can upgrade or downgrade your plan at any time.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers.
Are discounts available?
Yes. Yearly plans come with significant savings.
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