AELESTRA
helps businesses automate
review management,
generate professional
AI review responses,
improve
local SEO
and protect brand trust at scale. Respond to
Google reviews faster, keep messaging consistent,
route sensitive feedback for approval, and connect
customer sentiment with
CRM
and
automation
workflows.
Build and manage
AI review response
workflows with
AELESTRA.
Connect AI review agents, brand voice controls,
review sources, approval logic and
review automation
so every customer response can stay timely,
consistent and aligned with the context of each review.
Centralize customer feedback through
reputation management
while keeping your team in control.
01
AI Review Responses
Respond with context.
Generate professional review responses based on the customer’s
feedback, star rating, review source and configured business rules.
Handle positive, neutral and negative reviews with response behavior
designed for each situation.
AI-generated responses for positive, neutral and negative customer reviews
Response logic based on rating, review source and review type
Multilingual responses that can follow the language used in the review
02
AI Agents & Brand Voice
Keep every reply on brand.
Create specialized AI review agents for different ratings,
platforms and response scenarios. Control business identity,
tone, instructions, response length and sign-off so automated
replies reflect how your organization should communicate.
Custom AI review agents with rating, source and review-type targeting
Brand voice, tone, business identity, response length and sign-off controls
Agent templates and response previews before activating automation
03
Automation & Control
Scale without losing oversight.
Choose how AI participates in your review workflow, from
suggested replies to automated responses. Configure response timing,
route sensitive feedback for review and process unanswered reviews
gradually with controlled drip campaigns.
Automatic, suggested or manual response modes with configurable timing
Sensitive-review handling, human review and controlled drip campaigns
Review summaries, recurring themes and connected reputation sources
Interactive AI Review Response Product Tour
Explore AI review management in a
live workspace.
See how
AELESTRA
brings
AI review responses,
Google review management, custom AI review agents,
brand voice controls, response automation,
human review and reputation insights into one connected workspace.
Configure how different ratings and review types are handled,
preview responses before activation, and connect each review workflow with
reputation management
and
automation.
Interactive product simulation
Fictional demo data only
A
Northstar Services
Demo workspace
Search workspace
AI Review Response
Manage reviews, AI agents, automation and reputation insights
Average Rating
4.7
Fictional review data
Reviews
1,248
Connected sources
AI Responses
836
Demo responses
Needs Review
12
Human attention
AI Review Summary
Understand recurring themes and customer sentiment from fictional review activity.
Review intelligence
Fictional summary
Overall sentiment is strongly positive.
Customers frequently mention professional service,
clear communication and an easy experience.
The most common improvement theme is response time during busy periods.
A smaller number of reviews mention waiting or follow-up delays.
Positive reviews consistently emphasize helpful staff,
clarity and reliability, creating strong opportunities
for brand reinforcement in AI-generated replies.
Rating distribution
1,248 demo reviews
5★
76%
4★
14%
3★
6%
2★
3%
1★
1%
Recurring positive themes
AI-detected demo themes
Professional service
Mentioned across recent positive reviews
High
Helpful team
Common praise in 4 and 5 star feedback
High
Clear communication
Frequently associated with trust
Strong
Improvement themes
Needs attention
Response time
Appears in some neutral and negative reviews
Estimated Schedule
Approximately 9 days at the selected daily limit.
Demo
Review Sources
Connect supported review sources and custom review destinations.
G
Google Business Profile
Manage connected Google review activity and AI response workflows.
Connected
R
Connected Review Source
Example of an additional review platform connected to the workspace.
Connected
↗
Custom Review Page
Create or connect a custom destination used in your review request journey.
Ready
+
Additional Review Sources
Connect supported review channels available to your business account.
Not connected
Positive Experience Agent
Demo configuration • Changes are simulated
Agent Targeting
Choose which reviews this fictional AI agent should handle.
Review Sources
Assign this agent to one or more connected review sources.
Star Ratings
Select the ratings this agent can respond to.
Review Type
Reviews with text
Use the written feedback as response context.
Stars only
Respond when the customer leaves a rating without written feedback.
AI Instructions
Define the business-specific behavior used when generating review responses.
Prompt Instructions
Keep instructions concise and focused on the behavior that matters for this agent.
Language Behavior
Match Review Language
Generate the response in the language used by the reviewer.
Brand Voice
Control how the AI should refer to the business and how the response should sound.
Agent Tone
Select up to two traits.
Two tones maximum in this demo configuration.
Response Settings
Control response length, sign-off and delivery behavior.
Response Length
Optional Sign-Off
Add a configured footer or team signature when needed.
Response Variation
Vary structure and wording to reduce repetitive replies.
Automation Guardrails
Configure controls for reviews that need additional care.
Human Review for Sensitive Ratings
Require review before publishing configured low-rating responses.
Avoid Unsupported Promises
Keep replies within approved business information and response rules.
Avoid Unnecessary Admissions
Use careful language for complaints and disputed situations.
Vary Openings
Reduce repetitive greetings across multiple reviews.
Test AI Responses
Preview how this fictional agent responds to different review scenarios.
Sample Review
★★★★★ • The team was friendly, professional and made everything easy.
Generated Response
Thank you for the kind feedback. We are glad our team made the experience professional and easy, and we truly appreciate you taking the time to share it.
Create AI Review Agent
Choose how you want to start this fictional demo agent.
AI Review Response
Generate and review a fictional response before posting.
Maya Chen
★★★★★
The team was incredibly helpful and the entire process was smooth from start to finish.
Positive Experience Agent
Simulation only
✓
Demo action completed.
AI Review Response
Interactive demo workspace
Rating
4.7
Reviews
1,248
AI Replies
836
Needs Review
12
Maya Chen • ★★★★★
The team was incredibly helpful and the entire process was smooth.
Replied
Google
Positive Agent
Daniel Brooks • ★★☆☆☆
Communication took longer than expected and I had to follow up.
Review
Google
Sensitive Agent
Sofia Martin • ★★★★☆
Friendly service and everything was explained clearly.
Pending
Google
General Agent
Positive Experience Agent
4–5 stars • Professional + Optimistic
Active
Google
Medium
General Review Agent
3–4 stars • Professional
Active
Any source
Short
Sensitive Feedback Agent
1–2 stars • Empathetic
Active
Human review
Detailed
Automatic Responses
AI can respond using assigned agents
Sensitive Review Approval
Require human review before posting
Drip Campaign
Gradually process unanswered reviews
Fictional Reviewer
★★★★★
The service was professional and the team made everything easy.
Choose a scenario and run the demo to preview an AI-generated response.
This interactive experience demonstrates how AELESTRA can connect review management,
AI-generated review responses, custom review agents, brand voice controls,
rating and review-type targeting, human review, response timing,
drip campaigns, AI review summaries and connected review sources in one workspace.
Every business name, reviewer, review, response, rating, source,
metric, agent and action shown above is fictional demo data.
No live review account, customer record, review platform
or external system is accessed, contacted, posted to or changed.
AELESTRA AI Review Response
helps businesses manage and respond to customer reviews
using configurable AI review agents. Each agent can be
assigned its own review criteria, instructions, business
identity, tone and response length, helping teams create
more consistent and context-aware replies while managing
reputation from one connected workspace.
Yes. Businesses can create different AI review agents
for different review situations. An agent can be configured
around selected star ratings, review types and connected
sources, allowing positive reviews, balanced feedback and
more sensitive customer experiences to follow different
response strategies instead of relying on one generic reply
style for every review.
Yes. AI review agents can be configured to respond in
the language used in the customer review. This helps
businesses deliver a more natural multilingual review
experience while maintaining the same response rules,
brand voice and reputation management process across
different customer languages.
Yes. Each AI review agent can be configured with its
own business name, response perspective, instructions,
tone and response length. This gives businesses more
control over whether replies should feel professional,
empathetic, optimistic, concise or otherwise aligned
with the customer experience and brand standards defined
for that particular review workflow.
Yes. Review response automation can be configured based
on the workflow a business wants to use. AI can generate
responses automatically, support a suggestion-based
process or work alongside human review for situations
that need additional oversight. This makes it possible
to automate routine review management while keeping more
sensitive feedback under tighter control.
Yes. Businesses can include human review in their
AI reputation management process when a review requires
closer attention. This is especially useful for lower-star
feedback, sensitive customer situations or workflows where
a team member should inspect, edit or approve the proposed
response before continuing with the configured review
process.
Yes. Review automation can be configured to work through
eligible unanswered reviews gradually rather than processing
an entire review history at once. Teams can define the
review period, response agent, schedule and volume used
for the campaign, creating a more controlled way to address
older reviews while continuing to manage new feedback.
Yes. Review insights can help teams identify recurring
themes across customer feedback, including frequently
mentioned strengths and areas that may require attention.
Combined with
reputation management,
this gives businesses more context around what customers
are saying instead of treating each review as an isolated
interaction.
