Auto-pilot or approve first
Use AI to draft replies you approve (Suggestive) or let it post automatically with your rules.
AI Review Response
Reply to every review. On brand, in any language
AELESTRA’s Review Response Agent monitors 50+ platforms like Google, Facebook, TripAdvisor, Yelp, Uber Eats, DoorDash, OpenTable, Trustpilot, G2, Capterra and more then drafts or auto-posts human-sounding replies that match your brand voice. Star-based rules, posting delays and branded footers built in. It detects sentiment, escalates sensitive cases, requests more reviews from happy customers, and syncs outcomes to your CRM and analytics.
Core features
AI Review Response that’s fast, on-brand and at global scale
Reply to reviews on 50+ platforms from one inbox. Use auto-pilot or approvals, star-based rules, delays and branded footers. Detect sentiment, escalate sensitive cases, and track response rate & rating trends. Multilingual replies keep your tone consistent across regions, logged to AELESTRA CRM with full analytics.
Google Business
Facebook
TripAdvisor
Yelp
Uber Eats
DoorDash
OpenTable
Amazon
Airbnb
Capterra
App Store
And More
Star-based logic
Different tone & actions for 1–2★ vs 5★ (apologize & escalate vs celebrate & invite share).
Delay & footer
Set wait times before posting and add a branded footer or disclaimer to every reply.
50+ review platforms
Reply from one place across Google, Facebook, TripAdvisor, Yelp, Uber Eats, DoorDash, OpenTable, Trustpilot, G2, Capterra & more.
Multilingual & on-brand
AI adapts to any language and your brand voice for consistent, human-sounding responses.
Sentiment & analytics
See AI summaries, response time, reply rate, and rating trends—spot issues before they spread.
Review Response Journey
From new review to on-brand reply in one place
Create an agent, connect sources, summarize themes, draft replies, enable auto-post, then measure impact. Works across 50+ platforms, Google, Facebook, Yelp, TripAdvisor, Uber Eats, DoorDash, OpenTable, Ebay, Amazon and more.
What your team sees
Reviews monitored
0
0
Replies posted
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0
Avg response (h)
0
0
Rating lift
0
0
Response mode
Off
Suggestive
Auto-Responses
Choose if AELESTRA drafts replies for approval or auto-posts when rules match.
Delay & windows
Wait time before responding
Business hours only
Use delays to let humans jump in; keep nights/weekends covered automatically.
Create your Review Agent
Agent name
Brand voice
Tones • Professional • Empathetic • Optimistic • Solution-oriented
Templates
Start from scratch
Professional
Empathetic
Optimistic
Prebuilt prompts keep replies short, polite, and compliant with platform rules.
Connect review sources
Google
Facebook
Yelp
TripAdvisor
DoorDash
Uber Eats
OpenTable
Ebay
Amazon
Airbnb
Capterra
+ 40 more
Pull reviews from 50+ platforms and reply from one inbox.
AI Summary (Default)
• excellent service • delicious food • friendly staff • generous portions • high prices
Instant themes across all reviews to guide operations and responses.
Filters
Ratings
Sources
Date range
Search by keyword to locate mentions and jump to the right reply.
AI Reply
Dear Maria, we’re sorry your order arrived cold and appreciate you flagging this. We’ve tightened our prep & delivery checks.
Please DM us your order number so we can make this right.
Short, on-brand, compliant. Edit or post as-is.
Controls
PII masking • Link-tracking • Suggested make-it-shorter/longer • Tone switch
Escalate sensitive topics (health, safety, legal) to a human.
Rules
Auto-post for
Stars threshold
Delay before posting
Exclude flagged keywords • Escalate 1★/2★ • Post 3★+ within 2 hours.
Sign-offs & signatures
Team rotation • Location-based signature • Brand guidelines
Performance
Reply rate
0%
0%
Avg time (h)
0
0
Auto-post share
0%
0%
Rating lift
0
0
Track themes, response time, channel contribution, and rating changes over time.
Overview. Reviews, replies, response time, and rating lift with a live trend chart.
Benefits
Why businesses choose AELESTRA AI Review Response
Reply to every review, automatically and on brand across 50+ platforms including Google, Facebook, Yelp, TripAdvisor, Uber Eats, DoorDash, OpenTable, Amazon, Airbnb and more. Multilingual tone control, smart escalation, spam filtering, and CRM logging built in.
50+ platforms
Monitor and respond from one inbox: Google, Yelp, TripAdvisor, Uber Eats, DoorDash, OpenTable, Amazon, Airbnb, and more.
On-brand at scale
Short, thoughtful replies in your voice. Choose tones (Professional, Empathetic, Optimistic) or build your own.
AI summaries & themes
Instantly surface common praise and issues to guide responses and operations.
Multilingual replies
Auto-detect language and answer natively to boost satisfaction across regions.
Auto-post rules
Post instantly for 3–5★ reviews, delay for human review on 1–2★, and exclude flagged keywords.
Sensitive case escalation
Route health, safety, or legal topics to a human with full context. Built-in spam detection.
CRM & tracking
Log replies, sentiment, and requests to contacts/deals with link-tracking and tags.
Analytics that matter
Reply rate, average time to respond, auto-post share, rating lift, and themes by location.
Reply to every review on autopilot
AELESTRA monitors 50+ platforms and posts thoughtful, on-brand responses in any language. Set tones and auto-post rules, escalate sensitive cases, and log every outcome to your CRM with analytics and rating-lift tracking.
50+ platforms
On-brand tones
Auto-post & escalate
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