Which review sites does AELESTRA support?

50+ platforms including Google, Yelp, TripAdvisor, Facebook, Uber Eats, OpenTable, Trustpilot, G2, Capterra, and more. Connect once; manage all from a unified inbox.

Can I auto-post or just get suggestions?

You choose. Modes include Off, Suggestive (drafts for approval), or Auto-Responses with timing windows, tones, and escalation rules.

Does it keep my brand voice?

Yes. Set brand tone, greetings, signature and compliance rules. Replies adapt while staying concise, respectful, and on brand.

AELESTRA detects the language of each review and replies natively—supporting English, French, German, Spanish, Portuguese, Hindi, Dutch, Arabic and more.

How are sensitive reviews handled?

Set escalation triggers by keywords, rating, or sentiment. Sensitive cases route to your team with a pre-drafted reply and context.

What analytics do we get?

Response time, volume by source, sentiment trends, rating movement, and impact on conversions. Logs and transcripts sync to your CRM.

AI Review Response

Reply to every review. In 125+ languages

AELESTRA’s Review Response Agent monitors 50+ platforms (Google, Facebook, TripAdvisor, Yelp, Trustpilot, OpenTable, & more). It drafts on-brand replies in over 125 languages, detects sentiment, handles disputes, and syncs outcomes to your CRM.

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Core Features

AI Review Response that’s fast, on-brand and at global scale

Reply to reviews on 50+ platforms from one inbox. Use auto-pilot or approvals, star-based rules, and detect sentiment in over 125 languages.

Google Facebook TripAdvisor Yelp Trustpilot OpenTable Amazon App Store Uber Eats DoorDash Airbnb And More

Auto-Pilot or Approval

Let AI draft responses for you to approve (Suggestive Mode), or enable full Auto-Pilot to post instantly based on your rules.

Smart Star-Based Logic

Define different tones for 1-2★ vs 5★ reviews. Apologize and escalate negatives; celebrate and share positives.

125+ Languages & Dialects

From Spanish to Mandarin to Arabic. AI detects the review's language and replies natively, maintaining your brand voice.

50+ Review Platforms

Manage everything from Google, Facebook, Yelp, TripAdvisor, Trustpilot, G2, Capterra, OpenTable, and more in one feed.

AI Sentiment Analysis

Automatically tag reviews as Positive, Neutral, or Negative. Spot recurring issues with food, service, or shipping instantly.

CRM & Analytics Sync

Sync customer profiles and review history to AELESTRA CRM. Track response rates and rating improvements.

Review Response Journey

From new review to on-brand reply

Create an AI agent that monitors 50+ platforms. It detects sentiment, drafts replies in 125+ languages, and auto-posts based on your rules. Works with Google, Facebook, Yelp, TripAdvisor, Uber Eats, and more.

What your team sees

Reviews
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Replies
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Languages
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Rating Lift
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Overview. Reviews, replies, response time, and rating lift.

Explore Review Response

Benefits

Why businesses choose AELESTRA AI Review Response

Reply to every review, automatically and on brand across 50+ platforms including Google, Facebook, Yelp, TripAdvisor, Uber Eats, DoorDash, OpenTable, Amazon, Airbnb and more. Multilingual tone control, smart escalation, spam filtering, and CRM logging built in.

50+ platforms

Monitor and respond from one inbox: Google, Yelp, TripAdvisor, Uber Eats, DoorDash, OpenTable, Amazon, Airbnb, and more.

On-brand at scale

Short, thoughtful replies in your voice. Choose tones (Professional, Empathetic, Optimistic) or build your own.

AI summaries & themes

Instantly surface common praise and issues to guide responses and operations.

Multilingual replies

Auto-detect language and answer natively to boost satisfaction across regions.

Auto-post rules

Post instantly for 3–5★ reviews, delay for human review on 1–2★, and exclude flagged keywords.

Sensitive case escalation

Route health, safety, or legal topics to a human with full context. Built-in spam detection.

CRM & tracking

Log replies, sentiment, and requests to contacts/deals with link-tracking and tags in your CRM.

Analytics that matter

Reply rate, average time to respond, auto-post share, rating lift, and themes by location.

Reply to every review on autopilot

AELESTRA monitors 50+ platforms and posts thoughtful, on-brand responses in any language. Set tones and auto-post rules, escalate sensitive cases, and log every outcome to your CRM with analytics and rating-lift tracking.