Auto-Pilot or Approval
Let AI draft responses for you to approve (Suggestive Mode), or enable full Auto-Pilot to post instantly based on your rules.
Reply to every review. In 125+ languages
AELESTRA’s Review Response Agent monitors 50+ platforms (Google, Facebook, TripAdvisor, Yelp, Trustpilot, OpenTable, & more). It drafts on-brand replies in over 125 languages, detects sentiment, handles disputes, and syncs outcomes to your CRM.
Core Features
AI Review Response that’s fast, on-brand and at global scale
Reply to reviews on 50+ platforms from one inbox. Use auto-pilot or approvals, star-based rules, and detect sentiment in over 125 languages.
Google
Facebook
TripAdvisor
Yelp
Trustpilot
OpenTable
Amazon
App Store
Uber Eats
DoorDash
Airbnb
And More
Smart Star-Based Logic
Define different tones for 1-2★ vs 5★ reviews. Apologize and escalate negatives; celebrate and share positives.
125+ Languages & Dialects
From Spanish to Mandarin to Arabic. AI detects the review's language and replies natively, maintaining your brand voice.
50+ Review Platforms
Manage everything from Google, Facebook, Yelp, TripAdvisor, Trustpilot, G2, Capterra, OpenTable, and more in one feed.
AI Sentiment Analysis
Automatically tag reviews as Positive, Neutral, or Negative. Spot recurring issues with food, service, or shipping instantly.
CRM & Analytics Sync
Sync customer profiles and review history to AELESTRA CRM. Track response rates and rating improvements.
From new review to on-brand reply
Connect sources, set your brand voice, and let AI draft or auto-post replies. Works across Google, Facebook, Yelp, TripAdvisor, and 50+ platforms in 125+ Languages.
What your team sees
Reviews
0
0
Replies
0
0
Time Saved (h)
0
0
Rating Lift
0
0
Response Mode
Manual
Suggestive
Auto-Pilot
Choose to approve drafts or let AI post automatically.
Delays & Windows
Wait before posting
Business hours only
Agent Persona
Name
Voice
Tone: Professional • Empathetic • Solution-oriented
Languages (125+)
English
Spanish
French
Arabic
Mandarin
+120 More
Replies natively in the customer's language.
Connect Platforms
Google
Facebook
Yelp
TripAdvisor
OpenTable
Uber Eats
DoorDash
Trustpilot
Amazon
App Store
+ 40 More
Pull reviews from 50+ platforms into one unified inbox.
AI Theme Summary
• excellent service • delicious food • friendly staff • high prices • fast delivery
Spot trends instantly without reading every review.
Filters
Ratings
Sentiment
Source
Search reviews by keyword to find specific feedback.
AI Suggested Reply
"Hi Sarah! We’re sorry to hear your order arrived cold. We've updated our delivery checks to prevent this. Please DM us so we can fix this for you."
Edit, approve, or regenerate in one click.
Safety Controls
PII Masking • Profanity Filter • Legal Guardrails
Auto-Post Rules
Post if Star Rating >
Delay (Hours)
Example: Auto-post 4★ and 5★ reviews immediately.
Escalation
Escalate 1★ and 2★ reviews to human team.
Performance
Reply rate
0%
0%
Avg Time (h)
0
0
Auto-post %
0%
0%
Sentiment
0/5
0/5
Track your reputation improvement across all channels.
Overview. Reviews, replies, response time, and rating lift with a live trend chart.
Benefits
Why businesses choose AELESTRA AI Review Response
Reply to every review, automatically and on-brand across 50+ platforms. Multilingual tone control, smart escalation, and CRM logging built in.
🌐
50+ Platforms
Monitor and respond from one inbox: Google, Facebook, TripAdvisor, Yelp, Uber Eats, DoorDash, OpenTable, and more.
✍️
On-Brand at Scale
Short, thoughtful replies in your exact voice. Choose Professional, Empathetic, or Optimistic tones.
🌍
125+ Languages & Dialects
Auto-detects language (e.g., Arabic, Spanish, Mandarin) and answers natively to boost satisfaction globally.
⚙️
Auto-Post Rules
Post instantly for 5★ reviews, delay for 1-2★, and exclude reviews with specific keywords.
🚩
Sensitive Case Escalation
Routes health, safety, or legal topics to a human. Built-in spam detection filters out noise.
📊
CRM & Analytics Sync
Log replies, sentiment, and requests to contacts/deals in AELESTRA CRM. Track rating lift over time.
Reply to every review on autopilot
AELESTRA monitors 50+ platforms (Google, Yelp, TripAdvisor) and posts on-brand replies in 125+ Languages. Set tones, auto-post rules, escalate sensitive cases, and sync outcomes to your CRM.
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