Smart Request Campaigns
Send automated requests via SMS, Email, or WhatsApp. Our "Smart Route" directs happy customers to Google and unhappy ones to a private feedback form.
Review Automation Software
Turn happy customers into 5-star reviews
Automate review requests via SMS, WhatsApp, and email. Reply instantly with AI assistance and showcase social proof on your website.
Core Features
Reputation you can collect and showcase
Automate review requests, reply with AI assistance in your brand voice, and stream 5-star ratings directly to your website.
AI Auto-Response
Reply to every review in seconds. AI drafts personalized, on-brand responses for you to approve or edit with one click.
Unified Review Inbox
Manage Google, Facebook, Yelp, and Trustpilot reviews in one stream. Assign tickets to team members and track resolution times.
Feedback Intercept
Capture negative feedback privately before it goes public. Turn dissatisfied customers into loyal fans with instant service recovery.
Review Widgets
Showcase your best reviews on your website with customizable carousels, badges, and grids that boost trust and conversion.
Sentiment Insights
Understand what customers love (and hate). Track sentiment trends, frequent keywords, and location performance over time.
Reputation Journey
From Request to Revenue
Automate review requests, balance platforms, reply with AI, and showcase social proof to drive conversions.
Reputation Workflow
Requests
Automate SMS & Email invites.
Balance
Route reviews to Google/FB.
AI Replies
Draft responses instantly.
Showcase
Widgets for your website.
Send Review Requests
Customer Name
Email or Phone
Send Delay (e.g. 1 hour)
Preview
Hi [Name], thanks for visiting!
Could you take 30 seconds to share your experience?
aelestra.review/link
Outreach Channels
SMS
98% open rate. Best for mobile reviews.
Email
Professional templates with branding.
WhatsApp
Direct engagement in key markets.
QR Code
For receipts, desks, and signage.
Review Balancing
Distribution Logic
Google70%
Facebook30%
Smart Routing
If a customer selects 1-3 stars, route them to a private feedback form instead of a public review site.
Unified Inbox
Jane Doe (Google) • ⭐⭐⭐⭐⭐
"Absolutely amazing service! The team was fast and professional."
✨ AI Draft
"Thank you so much, Jane! We're thrilled to hear you had a great experience with our team."
AI Assistance
Our AI analyzes the review sentiment and suggests a personalized, on-brand reply instantly.
AI Autopilot
Manual
You approve every draft.
Suggestive
AI suggests, you click send.
Auto-Pilot
Auto-reply to 5-star reviews.
AI Agents can be trained on your specific tone: Professional, Friendly, or Casual.
Website Widgets
Carousel
Rotating top reviews.
Grid
Full wall of love.
Badges
"Rated 4.9/5" sticky.
Form
Collect reviews on-site.
Connect 70+ Sources
Google
Facebook
Trustpilot
Yelp
TripAdvisor
Capterra
G2
BBB
Angi
Zocdoc
OpenTable
Custom
Reputation Analytics
0Avg Rating
0New Reviews
0Response Rate
2hAvg Time
Overview. Requests → Balance → Respond → Showcase.
Strategic Benefits
Why businesses choose AELESTRA Reputation
Send automated requests via SMS, WhatsApp, or QR. Reply instantly with AI, protect your rating from spam, and turn 5-star reviews into website sales.
📬
Omnichannel Requests
Invite customers via SMS (98% open rate), Email, or WhatsApp. Use branded templates that convert.
⚖️
Smart Balancing
Automatically route reviews between Google and Facebook to ensure both profiles stay healthy and active.
🤖
AI Auto-Replies
Let AI draft on-brand responses for you. Approve them in one click or set to auto-pilot.
🧰
Social Proof Widgets
Embed beautiful carousels and badges on your site to showcase your 5-star rating and build trust.
🔗
70+ Integrations
Monitor reviews from niche sites like TripAdvisor, Yelp, OpenTable, and more in one unified inbox.
🛡️
Negative Intercept
Capture unhappy customers with a private feedback form before they post a public negative review.
Turn happy customers into visible 5-star reviews
Send automated requests by SMS, Email, WhatsApp, or QR. Balance where reviews land, reply faster with AI, publish widgets, and optimize your Google Business Profile from one dashboard.
Omnichannel Requests
Smart Routing & AI
Website Widgets
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