Turn customer feedback into brand trust, local visibility and measurable growth.

AELESTRA can help you create structured review request workflows using channels such as SMS, email and WhatsApp, depending on your configuration. You can also use direct review links and QR codes across digital and physical customer touchpoints. Combined with marketing automation, this helps your team build a more consistent process for asking satisfied customers to share feedback.

Yes. Reviews from supported connected sources can be organized inside one review management workspace, where your team can search, filter and review customer feedback without jumping between separate platforms. You can then prepare direct responses and use AI-assisted review responses to help your team reply more efficiently while keeping the final message aligned with your brand.

AI can help your team summarize large volumes of customer feedback, identify recurring themes and sentiment, and draft context-aware responses to individual reviews. This reduces the time required to understand what customers are saying while giving your team a stronger starting point for consistent, professional review engagement.

The reputation dashboard can help you monitor metrics such as average rating, total review volume, rating and review trends, response activity and review performance across connected sources. You can also use date and source filters, sentiment insights and review request activity to better understand how your reputation is changing over time.

Yes. Competitor analysis can give your team a comparative view of reputation performance using available rating, review volume, reputation scoring and sentiment data. This makes it easier to identify where your brand is performing strongly, where customer expectations may be shifting and which reputation signals deserve closer attention.

Yes. AELESTRA includes tools for collecting customer video testimonials and managing review widgets that can showcase social proof on your website. You can work with different widget layouts, responsive previews and selected review content so strong customer experiences can support trust throughout your website experience.

A strong reputation helps customers evaluate your business before they contact, visit or purchase from you. Consistent review generation, responsive customer engagement and stronger social proof can complement your local SEO strategy, while connecting feedback with your CRM and follow-up workflows helps turn reputation signals into a more connected acquisition and retention process.