Automated review requests
Send requests after appointments, purchases, or tickets via SMS, Email, or WhatsApp. Smart reminders boost response rate.
Reputation Management
Turn happy customers into 5-star reviews
Request reviews by SMS, Email, or WhatsApp. Reply faster with AI assistance, escalate the tough ones, and showcase social proof on your site. Monitor every rating across Google, Facebook, Yelp and more, from one dashboard.
Core features
Reputation you can collect, reply, and showcase
Automate review requests by SMS, Email, or WhatsApp. Draft replies with AI in your brand voice, route issues to the right team, and publish social proof on your site. Monitor Google, Facebook, Yelp and more with clear alerts and insights.
AI-assisted replies
Generate on-brand responses in seconds. Translate, personalize, and use templates for positive, neutral, or negative reviews.
Central inbox
See every new review in one place. Assign owners, set SLAs, and keep internal notes and tags for faster follow-up.
Negative feedback routing
Capture private feedback before it goes public. Auto-escalate low ratings to managers with email and mobile alerts.
Showcase widgets
Publish review carousels and badges on your site. Add schema markup to earn rich snippets in search.
Alerts and insights
Real-time notifications, sentiment trends, and location comparisons. Track review volume and response time over time.
Reputation Journey
From request to reviews to revenue
Invite customers at the right time, balance reviews across Google & Facebook, reply fast with AI, showcase social proof on your site, connect 70+ platforms, and track sentiment & response time—end to end, inside AELESTRA.
What you’ll accomplish
RequestsAsk at the right moment.
BalanceDistribute to Google & FB.
AI RepliesOn-brand, fast responses.
ShowcaseWidgets on your site.
Send a review request
Customer name
Phone or Email
Sent by
Send via
Delay (optional)
Language
Batch upload CSVs or trigger automatically after jobs are marked “Completed.”
Latest requests
NA • Email • Sent
YB • Email • Sent
GB • Email • Sent
SE • Email • Open
SMS RequestsHigh open rates, short links.
Email RequestsBranded templates & timing.
WhatsAppTap-to-review via WA.
Reviews QRPrint on receipts & signage.
Review Balancing
Automatically route a % of requests to different sites to keep profiles healthy.
Balancing
Weights
Destinations
Google
Facebook
Custom Link
Trustpilot
Yelp
Site Widget
WhatsApp
Email
Best practice: Favor Google, but keep a consistent trickle to Facebook to diversify results.
Inbox with AI assist
★★★★★
“Outstanding website & CRM—fast, friendly, effective.”
“Outstanding website & CRM—fast, friendly, effective.”
Jun 23, 2025 • Google
✨ AI Reply Draft: “Thank you for the wonderful review, [Name]! We’re thrilled…”
AI Summary
Top themes
- Excellent communication
- High-quality service
- Affordable solutions
- Responsive support
Filter
⭐ 5
Google
Last 6 months
Set a wait time before responding to capture edits from customers.
Reviews AI (modes)
OffManual replies only.
SuggestiveGet draft suggestions.
AutoAuto-send on your rules.
Wait time before responding
AI Agents
Legacy Agent • All Google pages
Professional Optimistic • Responses: 0
Professional Optimistic • Responses: 0
Create Starter Agents • Tone presets & sources
Spam detection prevents auto-reply on flagged reviews.
Showcase on your site
CarouselAuto-rotate top reviews.
GridFilter by source & rating.
BadgesStars & score snippets.
Write a reviewSend users to your link.
Preview
★★★★★ 5.00 — “We’ve been using AELESTRA… absolute game-changer.”
★★★★★ — “Professional, fast and friendly.”
Theme, language & source badges are customizable.
Connect review sources
Amazon
Airbnb
Apple App Store
Booking
Capterra
CarGurus
Angi
Avvo
Google
Facebook
Yelp
Tripadvisor
Trustpilot
G2
OpenTable
Custom
Security: OAuth where possible; credentials encrypted at rest & in transit.
Avg rating
0.00
0.00
Reviews received (30d)
0
0
Median response time
02:00 hrs
02:00 hrs
Positive sentiment
0
0
Includes Competitor Analysis & GBP Optimization score improvements.
Overview. Requests → Balance → Respond → Showcase → Insights.
Benefits
Why businesses choose AELESTRA Reputation
Send review requests by SMS, Email, WhatsApp, or QR. Balance where reviews land, reply faster with AI, publish beautiful widgets, filter spam, optimize Google Business Profile, and track sentiment, response time, and growth from one place.
Multi-channel requests
Invite customers by SMS, Email, WhatsApp, or QR, branded templates and timing built in for higher conversion.
Smart review balancing
Automatically spread requests across Google, Facebook, or custom links to keep your profiles healthy.
AI replies—suggestive or auto
Choose tones, set delay windows, and let AI draft or send professional, on-brand responses at scale.
Widgets & social proof
Embed carousels and badges on your site to showcase 5 star reviews and drive fresh feedback.
Integrations everywhere
Import & monitor reviews from top platforms, Google, Facebook, Yelp, TripAdvisor, and dozens more.
Spam detection & controls
Auto-detect suspicious reviews, stop auto-replies on flagged items, and keep widgets & reports clean.
Turn happy customers into visible 5 star reviews
Send review requests by SMS, Email, WhatsApp, or QR. Balance where reviews land, reply faster with AI, filter spam, embed beautiful widgets, and track sentiment & response time, all inside AELESTRA.
SMS • Email • WhatsApp • QR
AI replies & balancing
Widgets & spam control
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