Acceptance of Terms
Your use of the services is subject to these Terms and any applicable service-specific conditions accepted as part of your agreement.
Introduction & Scope.
These Terms of Use establish the conditions governing access to AELESTRA's websites, software, business platform, digital tools, and associated services.
These Terms form an agreement between you and F & R Solutions Inc., operating under the business name AELESTRA. References to "AELESTRA," "we," "our," or "us" refer to that entity.
By accessing or using the services, creating an account, or accepting these Terms through an applicable registration or purchasing process, you agree to be bound by them to the extent permitted by law. If you do not agree, you must not use the services.
Additional Agreements
Certain subscriptions, integrations, managed services, or enterprise arrangements may be governed by separate order forms, statements of work, or service agreements. Where a separately executed agreement expressly conflicts with these Terms, its specific provisions govern the relevant services unless otherwise stated.
Related Policies
Our Privacy Policy explains how personal information may be collected, used, disclosed, and managed. Additional policies may apply to specific services or integrations.
International applicability
The services may be accessed from different jurisdictions. Mandatory legal protections that cannot lawfully be excluded by contract continue to apply where relevant.
Eligibility & Accounts.
Access to AELESTRA requires responsible account management, accurate information, and appropriate legal authority to use our services.
Age & Legal Capacity
You must be at least 18 years old or the applicable age of majority in your jurisdiction, and have the legal capacity to enter into a binding agreement.
Business Authorization
If you use AELESTRA on behalf of a company or organization, you represent that you are authorized to accept these Terms and act on its behalf.
Accurate Account Information
You agree to provide accurate, current, and complete registration and billing information, and to update it when necessary.
Account Security
You are responsible for maintaining the confidentiality of account credentials, managing authorized users, and promptly reporting suspected unauthorized access.
Account activity
You are responsible for activities conducted through your account by users you authorize, subject to applicable law and any separately agreed security responsibilities.
Services, License & Usage.
AELESTRA provides digital business capabilities designed to support customer management, communications, marketing, websites, and business operations.
Subject to these Terms, applicable payment obligations, and any relevant service agreement, AELESTRA grants you a limited, non-exclusive, non-transferable, revocable right to access and use the services for their authorized purposes.
Scope of Access
Available functionalities depend on your selected plan, purchased services, account configuration, integrations, and other applicable service conditions.
Permitted Use
You may use the services for lawful business activities and other purposes expressly permitted by the applicable plan or agreement.
License Limitations
The right to use AELESTRA does not transfer ownership of the platform, its technology, underlying software, proprietary systems, or associated intellectual property rights.
Managed & Professional Services
Website development, marketing management, implementation, consulting, and other professional services may have separate deliverables, timelines, approval requirements, and contractual conditions.
Restrictions & Responsibilities.
To preserve the integrity and reliability of our services, users must operate their accounts lawfully and respect the security, privacy, and rights of others.
Unauthorized Activities
You must not attempt unauthorized access, interfere with services, circumvent security controls, misuse credentials, or disrupt other users or systems.
Prohibited Content
You must not upload, transmit, or distribute content that is unlawful, fraudulent, deceptive, infringing, or otherwise violates applicable law or third-party rights.
Fair Usage
You must respect applicable usage limits, technical restrictions, integration requirements, and reasonable measures designed to protect platform stability.
Reverse Engineering
You must not copy, decompile, disassemble, reverse engineer, or create unauthorized derivative works from proprietary technology, except where applicable law expressly permits it.
Responsible Data Processing
You must have appropriate rights, permissions, and legal grounds to collect, upload, process, communicate, and retain personal information.
Regulatory Compliance
Your use must comply with applicable privacy, electronic communications, advertising, consumer protection, intellectual property, and other relevant laws.
Enforcement
Suspected violations may be reviewed and may result in appropriate restrictions, content removal, or suspension or termination of access, subject to applicable law and contractual obligations.
Subscriptions & Billing.
The commercial terms associated with your services are determined by the applicable subscription, order form, checkout information, or separately executed agreement.
Pricing & Payment
Fees, billing frequency, included services, usage limits, applicable taxes, and payment conditions are established through the offer or agreement accepted at purchase. You are responsible for paying charges validly incurred under that agreement.
Renewals
Subscriptions may renew automatically only where the relevant subscription terms provide for renewal and applicable legal requirements are satisfied. The renewal period and any cancellation deadline are governed by the accepted commercial terms.
Promotions & Pricing Changes
Promotional rates, introductory offers, and trials are subject to their disclosed conditions. Changes to recurring charges or other material subscription terms are subject to the applicable agreement and notice or consent requirements imposed by law.
Cancellation & Refunds
Cancellation procedures, service end dates, and refund eligibility depend on the subscription or service agreement and applicable consumer protection requirements. Where a legally required cancellation method applies, that method must be made available to eligible customers.
Additional Services & Usage Charges
Certain integrations, communication services, premium capabilities, or usage-based features may involve additional charges. Such charges are governed by the pricing and conditions disclosed for the relevant services.
Important subscription information
Customers should review the applicable order and billing conditions before subscribing. Where mandatory consumer protection rules apply, those rules prevail over conflicting contractual terms. For account-specific billing questions, please contact AELESTRA Support.
Customer Data & Privacy.
Businesses using AELESTRA may manage contact records, customer communications, appointments, websites, marketing information, and other operational data.
Customer Data Ownership
As between AELESTRA and the customer, the customer retains its rights in content and data it lawfully uploads, creates, or manages, subject to rights belonging to third parties.
Permission to Process Data
Customers authorize AELESTRA and relevant service providers to process customer content as reasonably necessary to provide the contracted services, carry out authorized instructions, and fulfill applicable obligations.
Customer Compliance Obligations
Customers are responsible for ensuring that information they collect or manage through the services is processed lawfully, including obtaining required notices, consents, and authorizations.
Privacy & Data Processing Terms
Our Privacy Policy describes our general information-handling practices. Additional data processing provisions may apply where agreed or legally required.
Sensitive information
Customers should not submit sensitive or specially regulated information unless they have determined that the intended service, configuration, authorization, and contractual protections are appropriate for that information.
AI & Automation.
Some AELESTRA services include artificial intelligence, automated communications, workflow automation, and other intelligent business capabilities.
AI-Generated Content
AI-generated responses, recommendations, and content may be incomplete, inaccurate, or unsuitable for a particular purpose and should be reviewed before consequential use.
Human Oversight
Customers remain responsible for establishing appropriate human review, approvals, monitoring, and escalation procedures for automated business workflows.
Lawful AI Use
Customers must use AI-enabled services in compliance with applicable laws, disclosure requirements, privacy rights, and relevant third-party policies.
Automated Actions
Customers are responsible for the workflows, instructions, recipient lists, and actions they authorize, subject to the functions and controls provided by the services.
Professional judgment
AI-generated information does not replace qualified legal, medical, financial, or other professional advice. Customers should evaluate the accuracy and suitability of AI outputs before relying on them in important decisions.
Communications & Marketing.
AELESTRA may provide tools supporting email, text messaging, customer conversations, calling workflows, and marketing communications.
Consent & Permissions
Customers are responsible for obtaining and maintaining legally required permissions before sending electronic communications or placing calls using the services.
Identification & Opt-Out
Where required by law, commercial communications must identify the sender, provide appropriate contact information, and offer a functioning mechanism for recipients to unsubscribe or opt out.
Calling & Recording
Customers using calling, voice AI, or recording capabilities are responsible for applicable notice, consent, identification, telemarketing, and recording requirements.
Contact List Management
Customers must maintain appropriate contact records, respect opt-out requests, and avoid unauthorized or otherwise unlawful communications.
Regional communications regulations
Applicable obligations may include Canadian anti-spam legislation, telemarketing rules, and comparable communications requirements in other jurisdictions. The availability of a messaging or calling feature does not eliminate the customer's compliance responsibilities.
Third-Party Integrations.
AELESTRA may connect with third-party applications, communication networks, payment services, advertising platforms, and other external business technologies.
External Provider Terms
Third-party services may be governed by separate terms, privacy policies, technical rules, and eligibility requirements.
Integration Availability
Features depending on external providers may change, become limited, or cease to operate because of provider decisions, technical changes, or other circumstances.
Account Connections
Customers are responsible for authorizing external connections, managing permissions, and ensuring that connected accounts are used lawfully.
Third-Party Responsibility
AELESTRA is not responsible for independent acts or omissions of external providers beyond obligations imposed by law or expressly assumed under an applicable agreement.
Intellectual Property.
Intellectual property protections apply to AELESTRA's proprietary platform, brand assets, technology, and materials.
AELESTRA Technology
Rights in proprietary software, designs, branding, documentation, and related technology remain with their respective owners and licensors.
Customer Content
Customers retain applicable rights in their original content, data, and materials, subject to third-party rights and the agreements governing commissioned deliverables.
Trademarks & Branding
Use of AELESTRA's names, logos, trademarks, or proprietary brand materials requires appropriate authorization.
Suggestions & Feedback
Customers may share ideas and feedback about the services. Any rights relating to proposed improvements remain subject to applicable law and agreements.
Service Availability & Changes.
We aim to provide dependable services while recognizing that digital infrastructure requires maintenance, improvements, and updates.
Service Availability
Except where separately guaranteed by an applicable service agreement, continuous or error-free service availability is not guaranteed.
Maintenance & Updates
Maintenance, security measures, product updates, and technical changes may temporarily affect access to certain services or features.
Product Modifications
Features or integrations may be modified, replaced, or discontinued, subject to the applicable agreement and any legally required notices or remedies.
Events Beyond Reasonable Control
Service performance may be affected by circumstances outside a party's reasonable control, including disruptions involving external infrastructure or service providers. Any relief from obligations is subject to applicable law and contractual terms.
Liability & Disclaimers.
This section addresses the allocation of responsibility and certain limitations associated with the use of AELESTRA's services.
Service Disclaimer
To the extent permitted by applicable law and subject to express contractual commitments, services are provided on an "as available" and "as is" basis, without additional warranties beyond those that cannot legally be excluded.
Exclusion of Certain Damages
To the maximum extent permitted by law, AELESTRA excludes liability for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business opportunities, or interruptions, where those exclusions are legally enforceable.
Limitation of Liability
Subject to applicable law and any separately negotiated agreement, AELESTRA's aggregate liability for claims arising from the services is proposed to be limited to the greater of the fees paid for the affected services during the 12 months preceding the claim or USD $100. This provision requires legal approval before becoming part of the final Terms.
Third-Party Services
Responsibility for independent external providers is limited to the extent permitted by applicable law and subject to obligations AELESTRA has expressly undertaken.
Indemnification
To the extent permitted by applicable law, customers agree to defend and indemnify AELESTRA against qualifying third-party claims arising from their unlawful use of the services, infringement of third-party rights, or material breaches of these Terms, subject to any applicable limitations and procedures.
Mandatory legal protections
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law. Consumer protections and other non-excludable legal rights remain unaffected.
Suspension & Termination.
Accounts and subscriptions may be suspended or terminated in accordance with the applicable service agreement, these Terms, and relevant legal requirements.
Customer-Initiated Cancellation
Customers may request cancellation in accordance with the procedures and notice periods applicable to their plan or service agreement. Mandatory statutory cancellation rights remain available where applicable.
Suspension for Violations
AELESTRA may restrict or suspend access where reasonably necessary to address security concerns, unlawful activities, material policy violations, or other grounds permitted by the applicable agreement and law.
Effect of Termination
When a subscription or agreement ends, access to affected services may cease. Outstanding payment obligations and provisions intended to survive termination may remain enforceable as permitted by law.
Data Retrieval & Deletion
Following termination, the availability of data retrieval or export, and the timing of data deletion, depend on applicable service capabilities, contractual provisions, and legal retention obligations. Customers should review available export options before their access ends.
Governing Law & Disputes.
The handling of contractual disputes depends on the applicable agreement, the parties involved, and mandatory legal protections.
Governing Law
The governing law and agreed dispute forum, where specified, are determined by the applicable order form or service agreement, subject to mandatory legal protections. Where no express choice applies, the governing law is determined under applicable legal rules.
Informal Resolution
Customers are encouraged to contact AELESTRA first regarding contractual concerns so the parties can explore an appropriate resolution. This does not restrict rights to seek available legal remedies.
Regional Rights
Customers may benefit from mandatory legal protections that cannot be waived through contractual language. Such rights remain available to the extent required by applicable law.
General Provisions.
The following provisions explain how these Terms are maintained and interpreted alongside other contractual and legal requirements.
Changes to These Terms
AELESTRA may update these Terms to reflect changes in services, operations, or applicable legal requirements. Material changes remain subject to any required notices, consent, or other legal conditions.
Severability
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
No Waiver
A party's failure to enforce a provision does not automatically waive its right to enforce that provision later, subject to applicable law.
Assignment & Business Changes
Any transfer of contractual rights or obligations is subject to the applicable agreement, required approvals, and legal restrictions.
Electronic Communications
Notices and agreements may be communicated electronically where legally permitted. Any mandatory form, delivery, or consent requirements remain applicable.
Agreement Interpretation
These Terms should be read together with applicable order forms, service agreements, and any incorporated policies. Separately negotiated provisions govern to the extent expressly stated in the relevant agreement.
Terms revision date
The date at the top of this page identifies the stated revision of these Terms. Changes requiring additional notice or acceptance must be implemented in accordance with applicable requirements.
Questions About Our Terms?
If you have questions about these Terms of Use, your contractual obligations, or your rights when using AELESTRA's services, our team can direct your inquiry appropriately.
Support Center
Submit a request regarding your account, services, billing, or contractual questions through our support center.
Visit Support CenterTerms & Service Inquiries
Contact our team by email with questions about the Terms of Use or the contractual conditions governing AELESTRA services.
Contact by Email
Business information
F & R Solutions Inc.
Operating as AELESTRA
Terms of Use & Service Inquiries
Email:
[email protected]
Please include the relevant service, subscription, or account reference when contacting us about contractual matters. Do not include passwords, full payment card numbers, or unnecessary sensitive information in general support communications.