Get the assistance you need with your AELESTRA workspace. Submit a support request, check an existing ticket, or use the website chat widget when available.
New to the platform? Explore our Getting Started guide.
Whether you're setting up your workspace or learning a new workflow, explore AELESTRA resources designed to help you move forward with clarity and confidence.
Get familiar with your workspace through a structured introduction to the platform. Follow essential setup steps and discover the tools that support your daily operations.
Explore guided video walkthroughs that make platform features and everyday workflows easier to understand. Learn at your own pace and revisit instructions whenever you need them.
Find clear answers to common questions about support requests, technical assistance, account access, and getting the most from your AELESTRA experience.
You can contact our support team by submitting a request through the AELESTRA Support Ticket form. For general questions, you can also use the live chat option when it is available on the website.
Response times may vary depending on the nature and complexity of your request, as well as current support demand. Providing a clear description of the issue and relevant details helps our team review your request more efficiently.
Select Check Ticket Status on this page and provide the information requested in the status form. You can use this option to request information about the progress of an existing support ticket.
Describe the affected feature, what happened, and the steps that led to the issue. Include any relevant error messages and the approximate time the problem occurred. If the ticket form provides an attachment option, screenshots or supporting files may help. Remove sensitive information and never include passwords or access credentials.
Start by checking your login information and using the account recovery options available on the sign-in page. If you still cannot access your account, submit a support request with the email address associated with your account and a description of the problem. Never share your password.
If your booking confirmation includes a rescheduling link, use it to review the available options. Otherwise, submit a support request with your original appointment details and preferred alternative times. Changes are subject to availability.
You can indicate your preferred language when submitting a support request. Our team will review the available assistance options and advise you if additional arrangements are needed. Language availability may vary.
Visit the Support Resources section above to access our Getting Started guide and Video Tutorials. These resources are designed to help you explore platform features, understand essential workflows, and find guidance when you need it.
Still have a question? Submit a support ticket using the options at the top of this page so our team can review your request.
