Privacy first

Privacy Policy

We’re committed to protecting your data and being transparent about how we handle it across all regions we serve. This page explains what we collect, how we use it, and the rights available to you.

Last updated: August 19, 2025 Need help with a privacy request?
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What we collect

Information we collect

We collect information to deliver and support AELESTRA’s services, troubleshoot issues, improve performance, and meet legal obligations. The exact data depends on how you use our products and where you’re located.

  • Contact details (name, email, phone, company, role).
  • Billing details (address, VAT/GST numbers, transaction history).
  • Plan and subscription status, invoices and payment confirmations.

Payment data may be processed by our PCI compliant processors; we don’t store full card numbers.

  • Log data (IP address, device, browser, pages viewed, timestamps, referrers).
  • Feature interaction and performance metrics to improve reliability.
  • Cookies and similar technologies, see the Cookies & Tracking section.
  • Tickets, chat transcripts, emails, attachments, meeting notes you share with support.
  • Preference data (language, time zone, opt-in marketing choices).
  • Data uploaded or connected to AELESTRA (contacts, calendars, websites, automation configs).
  • We process this data only to provide the services you’ve requested and as instructed by you.
  • Payment processors, analytics providers, communication platforms, and integration partners.
  • Public or commercial sources for business contact data where permitted by law.
  • We do not intentionally collect sensitive personal data (e.g., health, biometric) unless you provide it for a clear purpose.
  • Our services are not directed to children; we do not knowingly collect children’s data.

How we use it

How we use information

We process personal data to provide and improve AELESTRA’s services, ensure security, communicate with you, and comply with our legal obligations. Examples include:

  • Account setup, authentication, and managing user preferences.
  • Delivering contracted features like CRM, automation, chat, and reporting.
  • Customizing dashboards and notifications for better user experience.
  • Respond to support requests, tickets, and inquiries.
  • Send updates, alerts, invoices, security notices, and product changes.
  • Provide training, resources, and onboarding communications.
  • Analyze usage patterns and error logs to enhance product stability.
  • Develop new features, improve UI/UX, and optimize workflows.
  • Conduct research, testing, and analytics for better performance.
  • Monitor suspicious activity, prevent fraud, enforce terms of service.
  • Comply with tax, audit, and data protection regulations.
  • Respond to lawful requests by regulators, courts, or law enforcement.
  • Send newsletters, offers, surveys, and product recommendations.
  • Track campaign performance to improve engagement and relevance.
  • You can opt-out anytime from marketing communications.

Transparency

Data sharing & disclosure

AELESTRA never sells your personal data. We share information only in limited, carefully controlled situations to deliver our services and comply with laws.

We may share information with vendors and contractors that help us operate our platform, for example, cloud hosting, payment processors, analytics tools, and customer support systems.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

We may disclose information if required by law, subpoena, or government request, or when necessary to protect the rights, safety, or property of AELESTRA, our users, or the public.

In certain cases, we may share your information with third parties only when you have given explicit permission, for example, integrating with a partner app.

Cookies & tracking

Cookies & tracking technologies

We use cookies and similar technologies to operate our site, remember your preferences, analyze performance, and improve features. You can control cookies through your browser settings.

  • Essential: Required for login, security, and basic functionality.
  • Preferences: Remember language, time zone, and UI settings.
  • Analytics: Help us understand usage and improve reliability.
  • Marketing (optional): Measure campaigns and personalize content where permitted.

We may use analytics and measurement tools to understand performance and improve features. Where required, marketing pixels are used only with consent and can be disabled at any time.

  • Most browsers let you block or delete cookies in settings. Some features may not work without essential cookies.
  • You can opt out of marketing communications at any time; unsubscribes won’t affect essential service messages.
  • Some mobile OS settings let you limit ad tracking across apps.

Our services honor applicable regional consent requirements. Industry standards for “Do Not Track” signals are still evolving; we will update this policy if our practices change.

Your rights

Privacy rights by region & law

Depending on where you live and use AELESTRA, you may have specific rights over your personal data. We honor these rights in the regions we serve, including Canada, USA, UK, UAE, Saudi Arabia, Qatar, Türkiye, and Oman.

  • Access & correction: Request a copy of your data and fix inaccuracies.
  • Deletion: Ask us to erase your data when it’s no longer needed or if consent is withdrawn.
  • Portability: Receive your data in a portable format.
  • Restriction & objection: Limit or object to processing in certain cases, including direct marketing.
  • Legal bases: Contract, legitimate interests, consent, legal obligation.
  • Right to know: Learn what categories of data we collect, the sources, and purposes.
  • Deletion & correction: Request deletion or correction of personal information.
  • Opt‑out: Opt‑out of “sale” or “sharing” for cross‑context behavioral advertising. AELESTRA does not sell personal data.
  • Non‑discrimination: We will not discriminate against you for exercising your rights.
  • Request access to your personal information and corrections for accuracy.
  • Control commercial messages under CASL; unsubscribe from marketing at any time.
  • We collect, use and disclose personal information with your knowledge and consent, except where permitted by law.

We respect applicable regional laws and guidance in the UAE, KSA, Qatar, and Oman. Depending on local rules, you may request access, correction, or deletion of your data and object to certain processing. Where cross‑border transfers occur, we apply appropriate safeguards.

  • Open a ticket on our Support Page or email [email protected].
  • We may need to verify your identity to protect your account.
  • If you’re in the EU/UK, you can also contact your supervisory authority. California residents may use an authorized agent.

Contact us

Do you have questions about your privacy?

If you have any questions or requests about this Privacy Policy or how AELESTRA handles your data, please reach out through our support channels below.

Support Portal

Open a ticket anytime and follow up directly through our support page.

Go to Support Page

Email our Privacy Team

Send your privacy questions or data requests to our dedicated address.

[email protected]
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