Proactive Triggers
Message visitors based on time on page, scroll depth, or exit intent. Personalize copy to lift engagement instantly.
Omnichannel Chat Software
Turn Site Visitors into Qualified Leads
Capture leads 24/7 with live agents or AI chatbots. Sync WhatsApp, SMS, and web chat to one inbox and automate follow-ups in AELESTRA CRM.
Core Features
Chat that greets and converts
Add a branded widget with proactive messages, live agents, and AI handoff. Manage WhatsApp, Messenger, and Email in one unified inbox.
Live Chat + AI Handoff
Answer instantly with AI agents, then route complex queries to live humans without losing context.
Unified Omnichannel Inbox
Reply to WhatsApp, Facebook Messenger, Instagram, and email from a single, organized dashboard.
Lead Capture & Booking
Collect contact info via forms and let qualified leads book meetings directly inside the chat window.
Instant CRM Sync
Auto-create contacts with tags and custom fields. Trigger personalized SMS/Email workflows in your CRM.
Analytics & SLAs
Track response times, resolution rates, and CSAT scores. Set SLAs to ensure your team never misses a hot lead.
Visitor Journey
From First Ping to Qualified Lead
Choose your chat type, style the widget, enable AI autopilot, install in one click, and track leads in AELESTRA.
Your Chat Ecosystem
All-in-One
SMS, Email & Live in one widget.
Live Chat
Real-time, 2-way conversation.
SMS/Email
Capture details. Reply later.
WhatsApp
Integrated native chat.
Select Chat Type
Recommended
All-In-One
Combine WhatsApp, Live, Email & SMS. Give visitors choice.
SMS / Email
Capture contact info for asynchronous follow-up.
Live Chat
Real-time chat. Best with AI Agent co-pilot.
Direct line to your WhatsApp Business number.
Widget Customization
Appearance
Avatar OnRounded CornersBrand Color
Initial Message: "Hi there! How can we help?"
Hi there! How can we help?
I need pricing info.
Window Configuration
Lead Capture Fields
Require contact info before chat starts.
NameEmail (Required)Phone
Start a conversation
Start Chat
Automated Messaging
Acknowledgement
"Thanks! An agent will be with you shortly."
Feedback / CSAT
"How would you rate your support experience?"
AI Auto-Pilot
Auto Pilot Settings
Train on URLUpload PDFEscalate to Human
Switch on Auto Pilot to answer FAQs instantly using your knowledge base.
Testing
Test your bot's responses before going live.
One-Click Installation
WordPress / Wix / Shopify
Use our native plugins or simply paste the widget ID. No coding required.
<script src="https://cdn.aelestra.com/chat.js" async></script>
<div class="ael-chat" data-id="YOUR_WIDGET_ID"></div>
Paste before the closing </body> tag.
Conversation Metrics
0Chats Started
0Leads Captured
00:47Avg Response
0CSAT Score
Global Configuration
Routing & Availability
Office HoursAway MessageRound Robin
Compliance
GDPR ConsentPrivacy LinkData Retention
Overview. All-in-One, Live, SMS/Email, WhatsApp.
Strategic Benefits
Why businesses choose AELESTRA Chat
Convert more visitors with a unified widget for Live Chat, WhatsApp, and SMS. Automate qualification with AI and sync every lead to your CRM.
🧰
All-In-One Widget
Combine WhatsApp, SMS, and Live Chat in one button. Let visitors choose how to connect.
🎯
Instant Lead Capture
Collect name, email, and phone before the chat starts. Zero missed opportunities.
🤖
AI Auto-Pilot
Answer FAQs instantly with AI Agents trained on your content.
🎨
Custom Branding
Match your brand colors, set custom avatars, and localize greetings for every region.
🕘
Smart Routing
Route chats by team or office hours. Set away messages and auto-escalation rules.
⚡
One-Click Install
Works on WordPress, Shopify, and Wix. Built-in GDPR compliance and privacy tools.
Turn visitors into qualified leads automatically
Add a single widget for Live Chat, SMS/Email, and WhatsApp. Capture leads instantly, automate FAQs with AI Autopilot, and sync every conversation to AELESTRA CRM.
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