Proactive messages & targeting
Trigger by page, UTM, time on page, scroll, or exit intent. Personalize copy and CTAs to lift engagement.
Chat Widgets
Chat widgets that greet, qualify and convert
Add a branded chat to your site. Help visitors in real time with live agents or AI. Use proactive messages and triggers, handle WhatsApp and Messenger in one inbox, capture leads, book meetings, and sync every conversation to AELESTRA CRM.
Core features
Chat that greets and converts
Add a branded widget with proactive messages, live agents and AI handoff. Manage WhatsApp, Messenger, and email in one inbox, capture leads and bookings, sync to AELESTRA CRM, and track results with clear analytics.
Live chat + AI bot handoff
Answer instantly with AI and route to agents on intent or confidence. Keep context as the chat continues.
Omnichannel inbox
Reply to WhatsApp, Messenger, Instagram, and email in one place. Assign, add notes, and keep history.
Lead capture & meeting booking
Collect email or phone with consent, qualify with quick forms, and book meetings right inside chat.
CRM sync & automation
Create or update contacts with tags and fields. Trigger email, SMS, and pipeline actions automatically.
Analytics & SLAs
Measure first response, resolution, CSAT, and conversions. Set SLAs and alerts to keep teams on pace.
Chat Widgets Journey
From first ping to qualified lead. See the path
Choose your chat type, style the widget, set the chat window & messages, enable AI autopilot, install in one click, and track conversations and lead capture in AELESTRA.
What you can do at a glance
All-in-OneSMS, Email & Live in one widget.
Live chatReal-time, 2-way conversation.
SMS/Email chatCollect details. Reply later.
WhatsAppIntegrated 2-way in widget.
Select the type of chat
Recommended
All-In-One Chat
Combine WhatsApp, Live, Email & SMS Chat. Offer visitors options while keeping one inbox.
SMS / Email Chat
Capture name, email, and phone so you can follow up later—perfect for teams not staffed 24×7.
Live Chat
Real-time, 2-way conversations inside the widget. Great with Conversation AI co-pilot.
WhatsApp Chat
Connect your WA number for a native, 2-way chat experience visitors already trust.
Widget customization
Avatar onRounded cornersBrand colorPosition: bottom-right
Initial message: “Choose a chat option to get started.”
Preview
Live ChatEmail & SMS
Title & intro
Window title: “Have a question?” Intro: “Enter your question and we’ll reply.”
Contact fieldsNamePhone
Chat via SMS/Email
Chat via Live Chat
Live chat acknowledgement
“Your chat has ended.”
Feedback & CSAT
“Please rate your experience.” Submission note: “Thanks for your time.”
Auto Pilot
Replies from trained dataLive Chat channel
Switch on Auto Pilot to let the bot answer common questions, capture leads, and escalate when needed.
Trial & training
Upload docs/URLsDefine goalsHandover rules
Test instantly with “Go to bot trial.” Measure accuracy in the dashboard.
WordPress
Use the AELESTRA plugin and paste your widget ID. No code required.
Embed code
Copy/paste before the closing
</body> tag on your site.
<script src="https://cdn.yoursite.com/.js" async></script>
<div class="Yoursite-chat" data-chat-id="CHAT_WIDGET_ID" data-brand="YourBrand"></div>
Conversations started
0
0
New leads captured
0
0
Avg first response
00:47
00:47
CSAT
0
0
Sample demo data for display only.
Routing & hours
TeamsOffice hoursAway mode
Compliance
GDPR consentPrivacy linkData retention
Overview. See the full path from chat types to analytics.
Benefits
Why businesses choose AELESTRA Chat Widgets
Convert more visitors with an all-in-one widget for Live Chat, SMS/Email, and WhatsApp. Capture leads, automate replies with AI, route to the right team, and measure CSAT—without extra tools.
All-in-one widget
Offer Live Chat, SMS/Email, and WhatsApp in a single button so visitors choose how to talk to you.
Instant lead capture
Collect name, email, and phone before the chat starts. Sync every contact to AELESTRA CRM automatically.
AI autopilot
Answer FAQs from your training data, qualify prospects, and hand off to humans when needed.
Branding & localization
Customize colors, avatar, and prompts. Localize titles and messages for each market you serve.
Smart routing & hours
Route by team or schedule. Use away mode, auto-responses, and SLAs to set expectations.
Install in minutes
WordPress plugin or a single embed code. GDPR consent, privacy links, and data retention built in.
Turn visitors into conversations your team can close
Add a single widget for Live Chat, SMS/Email, and WhatsApp. Capture leads before the chat, auto-reply with AI Autopilot, route by team or hours, and sync every conversation to AELESTRA CRM.
Live Chat • SMS/Email • WhatsApp
AI Autopilot & routing
WordPress & embed code
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